Please read this policy carefully. This is the Refunds Policy at SocialMortal.
It is important to note that by subscribing to our services you are fully agreeing to our Refunds Policy. You as a customer agree to pay and take responsibility for all charges made in accordance with your subscription and these policies.
To be fair, no exceptions are made.
Private Network Growth plans are non-refundable; refunds will only be given if the service was not delivered. So it serves that the remainder of this policy applies only to our Organic Growth service.
SocialMortal offers several non-tangible irrevocable goods that we DO NOT issue refunds for once the order is completed. You, as a customer are responsible for understanding this upon subscribing for any services on www.socialmortal.com.
Potential valid refund requests are reviewed on a case by case basis. Typically, only new customers may be eligible for a refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of account management provided, amount of followers and growth received, date of subscription, contract period binding, subscription type, past experience with the Service and account manager feedback.
New customers may cancel their Organic Growth plan within the first 5 days for a full refund.
You may cancel at any time prior to the end of your subscription period. No prorated refunds are provided for cancellations made before the end of the subscription period.
Cancellation of Monthly Subscriptions
Our monthly subscriptions automatically renew at the end of each billing cycle which equals one month after you subscribed and made a payment to SocialMortal. Monthly subscriptions come with no contracts, cancel anytime! To avoid auto-renewal, you MUST send in a cancellation email three business days before your next billing date. No exceptions are made.
Cancellation of Subscriptions Over One Month
Any subscriptions over one month are considered binding contracts. This means you cannot get a refund for any reason. Any subscriptions over one month will auto-renew at the end of the billing cycle. To avoid auto-renewal, you MUST send in a cancellation email three business days before your next billing date. No exceptions are made.
Refunds Due To Performance Issues
Refund requests based on performance issues of account management are reviewed on a case-by-case basis. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While SocialMortal strives to render services as best as possible through the Intermediary, SocialMortal is under no obligation to fulfill requests of refunds.
Refunds Due To Management Quality
Refund requests based on quality of account management are reviewed on a case-by-case basis. Requests may include but are not limited to actions taken by their account manager that extend beyond the scope of the Agreement, such as inappropriate likes, or commenting and following. While SocialMortal strives to render services through the Intermediary, SocialMortal is under no obligation to fulfill requests of refunds.
Refunds due to Untimely Cancellation
Should the Customer cancel the Billing Agreement with SocialMortal in an untimely fashion, SocialMortal is able to fulfill said refund request at its sole discretion. In most instances, the Customer is offered services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by SocialMortal, the Customer may be eligible to a refund.
Refunds Due To Inactivity
Should the Customer request a refund due to account inactivity as caused by technical issues and/or the non-participation of the Intermediary account manager, SocialMortal may issue a refund at its sole discretion. Refunds in such instance are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by SocialMortal. As such, refund requests are reviewed on a case-by-case basis.
Refunds Due To Double Charge
Should the Customer enter an additional billing agreement with SocialMortal that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, SocialMortal shall always endeavor to refund the Customer in a reasonable timeframe as determined by SocialMortal.
If you believe you should be issued a refund, please contact us at [email protected] or contact your account manager with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.